Shipping policy

At Pillows Wardrobe, we strive to ensure that your order reaches you as quickly and smoothly as possible. Please review the following shipping information to understand our processes and what you can expect after placing an order.

Order Fulfillment & Shipping Times

  • Order Fulfillment:
    It takes 2-7 business days to fulfill your order. Once fulfilled, your order will be shipped out.

  • Shipping Times:
    Shipping times vary depending on your location:

    • USA: 3-10 business days
    • International: 5-15 business days

Please note that these times are estimates and can vary depending on external factors.

Shipping Locations

  • Domestic & International Shipping:
    We partner with an on-demand order fulfillment company that has facilities worldwide, ensuring efficient and reliable shipping regardless of your location.

International Orders & Customs Fees

  • Customs Fees:
    For shipments outside of the USA, your order may be subject to customs fees, which vary based on the destination country, order value, and other factors. The end recipient is responsible for any applicable customs fees.

  • International Orders:
    To minimize the risk of your order being lost in transit and to ensure smoother delivery, we highly recommend including your phone number when placing international orders.

Order Not Received?

If you haven't received your order within the expected timeframe, please follow these steps before contacting us:

  1. Verify the Shipping Address:
    Check your shipping confirmation email to ensure that the delivery address provided is correct.

  2. Contact Local Postal Services:
    Visit your local post office to see if they have your package.

  3. Check with Neighbors:
    Sometimes couriers leave packages with neighbors, so it's worth checking with them.

Pro Tip:
To avoid package theft, consider using an address where you know someone will be available to receive the delivery, especially if you're expecting a home delivery and won't be there to accept it.

If you have confirmed that your shipping address is correct, and your package is not at the post office or with your neighbor, please contact us at pillowwardrobe@gmail.com with your order number, and we will assist you further.

Incorrect Shipping Address:
If you realize there was a mistake in the delivery address you provided, we can resend the order to the correct address, but please note that the cost of the new order will be at your expense.